We believe in offering digitally accessible services to our customers. While we’ve made progress, we know there’s still more to achieve.  

We recognise that everyone’s needs are different, so we aim to make investing as accessible as possible for our customers, including those people with disabilities and long-term conditions.

While we’ve made progress, we know there’s still more to achieve. We also understand that the needs of our customers and the support they require may change over time. 

Our vision is to become an accessible ISA & pension provider from the ground up.

We use a set of Digital Accessibility Standards (pdf) aligned to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) v2.2 AA.

These standards include information and resources to help ensure that our applications and systems are built to be digitally accessible.  

AbilityNet are a charity partner who can provide support and advice on making your device easier to use if you have a disability. This is called My Computer My Way, and is available from the AbilityNet website.  

You can tell us the support or adjustments you need in your interactions with us by calling 020 3926 0333 or contact us here

We want as many people as possible to be able to use our digital products and services. For example, we: 

• Support browser or device settings to change colours and contrast levels 

• Support keyboard or speech recognition software to navigate our products  

• Provide alternative text and logical heading structures to support screen readers 

• Ensure links have meaningful text that shows the user what to expect when they click on it, instead of using “click here” 

• Improved form navigation with labelled fields and a logical tab sequence  

This statement was prepared on 13th May 2025. It was last reviewed on 13th May 2025.

This website is continually reviewed against the WCAG 2.2 AA standard and tested using automated testing tools by our website teams.  

Our mobile apps are reviewed against the WCAG 2.2 AA standard.

Let us know how we’re doing and what more we can do. You can send us feedback using our contact form.